Kiddi Bank Obligations and Your Obligations

These terms and conditions govern the basis on which we agree to provide childcare services to you.


1.1 We will:

1.2 Inform you as soon as possible whether your application for a day care place has been successful. You must confirm within one week of receiving notification that you still wish to take up the day care place. If you do not, the place may be withdrawn;

1.3 Provide the agreed childcare facilities for your child at the agreed times (subject to any days your child´s day care is closed). If we change the opening hours of your child´s day care, we will give you as much notice of our decision as possible and, if necessary, work with you to agree a change to your child´s hours at the day care;

1.4 Try and accommodate any requests you may make for any additional sessions and/or extended hours of childcare at our daycare;

1.1.4 Provide you with regular verbal updates as to your child´s progress on request;

1.5 Notify you as soon as possible of any days on which your child´s day care will be closed;


2.1 You will:

2.2 Complete and return to us a standard health record before your child can start at our day care and immediately inform us of any change to the information provided in that health record;

2.3 Complete a medicine consent form if you require our staff to administer any medicines to your child (whether they are prescribed or over the counter medicines);

2.4 Immediately inform us if your child is suffering from any contagious disease. For the benefit of the other children in the day care, you must not allow your child to attend the day care if they are suffering from a contagious disease which could easily be passed on to another child during the normal daily activities of the day care;

2.5 Immediately inform us of any changes to your contact details;

2.6 Keep us informed as to the identity of persons who will be collecting your child from our day care, if the person collecting your child is not usually responsible for collecting them we will require proof of identity. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care;

2.7 Inform us if your child is the subject of a court order and provide us with a copy of such order on request;

2.8 Immediately inform us if you are unable to collect your child from our day care by the official collection time;

2.9 Inform us as far in advance as possible of any dates on which your child will not be attending our day care.

2.10 Provide us with at least 1 month´s notice of your intention to decrease the number of hours your child spends at our day care or to withdraw your child from our day care and end this agreement. If insufficient notice is given you will be responsible for the full fees for your child for 1 month from the date of any change as their hours had not decreased.


3.1 Our fees are based on a monthly fee which shall be notified to you in advance of your child starting at our day care. We may review these fees at any one time but shall inform you of the revised amount at least 1 month before it takes effect. If you do not wish to pay the revised fee, you may end this agreement by giving us 2 month´s notice, in writing.

3.2 Fees must be paid on a monthly basis, in advance. This will be 12 equal monthly payments. You will be notified in writing, one month in advance of any changes to the calculation of your bill.

3.3 If you have requested additional sessions or have been unable to collect your child by the official collection time and we have as a result provided you with additional childcare facilities, we will charge you for the additional childcare monthly in arrears.

3.4 If you fail to make payment in full by the due date we will enforce an interest charge of 2% above the base rate of our bank on the fee outstanding for every day the invoice remains unpaid.

3.5 No refund will be given for periods where your child´s day care place is unfilled due to illness or holidays.


4.1 We may suspend the provision of childcare to your child, and add on 1 months notice at any time if:

4.1.1 you have failed to pay any fees;?

4.1.2 your child´s behaviour at the nursery is deemed by us to be unacceptable or endangers the safety and wellbeing of the other children at the day care. The suspension shall continue whilst we try and address these problems with you.

4.1.3 If your child is suspended part way through a month, under the conditions stated in clause

4.1.4 If the period of suspension exceeds 1 month, either of us may terminate this Agreement by written notice.


5.1 You may end this Agreement at any time, giving us at least 2 month´s notice, in writing.

5.2 We may immediately end this Agreement if:?5.2.1You have failed to pay your fees.

5.2.2 You have breached any of your obligations under this Agreement and you have not or cannot put right that breach within a reasonable period of time of us asking you to;

5.2.3 you behave unacceptably, as we will not tolerate any physical or verbal abuse towards staff;

5.2.4 your child´s behaviour is unacceptable or endangers the safety and well being of the other children in the Day Care.

5.2.5 we take the decision to close the day care. We will give as much notice as possible of such a decision.

5.3 You may immediately end this Agreement if:

5.3.1 we have breached any of our obligations under this Agreement and we have not or cannot put right that breach within a reasonable period after you have drawn it to our attention.

5.3.2 we suffer any event of insolvency.


6.1 We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities, we may do so without your consent and/or without informing you.

6.2 If the day care has to close or we take the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you. If the closure exceeds 3 days in duration (excluding any days when the day care would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.

6.3 If you have any concerns regarding the services we provide, please discuss these with your child´s keyworker. If concerns have not been resolved to your satisfaction please contact the Day Care Manager. Customer satisfaction is of paramount importance to us.

6.4 We carry a wide range of toys and equipment in our day care. Unless we specifically request otherwise your child should not bring any of their own toys to the day care. If they do bring toys with them, we accept no responsibility for any loss or damage to those toys.

6.5 From time to time we may have photographs taken of the children who attend our day care. These photographs may be used for promotional purposes. If you do not wish your child to be included in these photographs, then you should write to the Day Care Manager.

6.6 As the number of children with nut allergies is increasing, with the support of parents we aim to keep the facility NUT FREE. Parents are requested not to send food or empty packaging into the facility. Parents are also requested not to use creams, sun creams, oils etc on their child that may contain nut oil, e.g. arachis, as this may have severe consequences to another child or member of staff.

If you have any questions regarding any of the above please do not hesitate to contact us.